2011 - SaysSEZ

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How to increase Facebook Fans

November 24, 2011 in Business Blog

There are a few Dos & Don’ts in Social Media that we haven’t covered yet. One of the biggest questions companies pose is how to increase Facebook fans.

What’s the point of being on Social Media, if no one is seeing your posts, right?

South African SMMEs often find that once they’re up and running on Facebook, they haven’t the foggiest how to get fans. I often find that, when guiding them through this process, companies react with “but why should I get current clients to follow me, if I want social media to bring me new clientele?”

This may go without saying to those that are well in the know, but, to the average SMME, Facebook is a very confusing platform and it’s enough to ask them to get posting, never mind asking them to understand the anthropology behind it all; so, here’s a quick guide to understanding fans and how to increase them.

This is based on the premise that you already have your Facebook page up and running and that you’re about to start posting, or have already started.

1. Before you do anything, add Facebook and Twitter icons to your email signature, linking to your Facebook page and Twitter page.

This may seem like a moot point – why would you want to encourage fans in people already emailing you, as they’re obviously already interested in your services?

Here you need to remember that Facebook, more so than other Social Networking sites, is based mostly on peer recommendation.

If I ‘like’ a page, my ‘friends’ automatically assume I trust that company, I have used that company and I have found them to provide a good service/product. This is almost as good as your client sending all his colleagues and friends and email saying “Use Joe Soap’s Panel Beaters.”

2.  Include the same icons (consistency is key) in any marketing, mail drops or presentations you do. If it’s not electronic, put the link. These days, you don’t need the full URL, all you need to do is put your little icon and ‘/yourcompanyname’ next to it. Like so:

/SaysSEZ

People now know that that means go to www.facebook.com/SaysSEZ to follow us.

3. I’m still harping on about the icon thing, but please put the same icon and ‘/yourcompanyname’ on your business cards.

If someone may have the slightest interest in what you’re doing, they’ll follow you and from that moment on will receive all your updates. It’s consistent, constant and personal branding.

4. Interact with other companies and pages.

The ‘Networking’ in ‘Social Networking’ is there for a reason. If a page adds you (at least in the beginning) add them back. Share other companies’ posts – this will encourage them to share yours and thus market on your behalf to all their followers.

5. Inteact with your fans.

If they comment on a post, keep commenting until they stop. Keep the conversation going. The new Facebook ‘Ticker’ box will show all their friends that they’re commenting on your post, increasing your branding and reputation.

These are just a few tips to help you increase fans. Don’t forget, if you have any questions, I’ll gladly answer them for you.

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To ad or not to ad…

November 7, 2011 in Business Blog

Why Facebook Ads work

Whilst working with various SMMEs, I have that found the phrase ‘Facebook Ads’ sends marketing directors into the throws of panic, so with that in mind, I’ll guide you through Facebook Ads and find out how easily SMMEs can benefit from Facebook Ads.

So by now, we all realise how important it is to be on Facebook, after all, it is where your clients probably spend the majority of their days (much to the woes of their employers), but where we fail, is attracting more customers, ‘likes’ and most importantly, website traffic and sales.

Social Media is a necessity, but it can also demotivate, as the ROI takes a rather long time to show itself. We sit and post daily, updating faceless people, whose numbers seem to stagnate. Whilst constantly updating your page is fantastic (again, a necessity), it doesn’t help if you haven’t the people to see it.

This is where Facebook Ads come in. It’s not a faceless, nameless advertising scheme, aimed at the bigger corporates with oodles of cash for marketing and whose names are already well known. Facebook Ads are specifically targeted, aimed only at people who you want to target and best of all, you decide how much it costs.

Firstly, you choose who to target. In marketing, we all known demographics are vital, so if your target audience consists of mainly men over the age of 35 and under the age of 70, you put that in. Remember, Facebook garners all this information from individuals when they sign up. So now, you are only targeting men between 35-70 years of age, but come on, how many will that be? Millions? So you narrow it down.

Men between the ages of 35 and 70, within South Africa. Again, quite a few, so to further narrow it down, we list what they’re interested in.

When you sign up to Facebook, you list what you’re interested in – this is why Facebook Ads are so successful.

So now, you’re targeting men, between the ages of 35 and 70, who are in South Africa and have listed themselves as interested in your industry. This is your target market. Instead of mindlessly throwing marketing at uninterested people, you are now hitting exactly where you want to hit.

Much like Google Ads, Facebook charges more the narrower your search is. So, if you’re targeting 200,000 people, you will be paying more than if you were targeting 400,000. And, as Google Ads, you pay per click, so you can choose your budget. You will never pay more than your set budget.

The goal of Facebook Ads is not to send people directly to your website, but rather to increase your Facebook page followers. This may seem like an own-goal to you, but once again, the ROI is long-term. You can send people to your website, but is it worth it? Each follower may not instantly visit your website, but if they simply press the ‘like’ button, they will be receiving your information for weeks, months and possibly years to come. Your name becomes well-known, your brand reputable (if you  manage your page correctly) and your website traffic increases…slowly, but it does increase.

My suggestion? Put 10% of your marketing budget aside, do a couple of campaigns on Facebook Ads (they’re dead easy) and test it. If you don’t like the results, you’ve not lost out on much.

So, I leave you with these five steps to ensuring your Facebook Ad Campaign works:

  1. Plan: The set-up process may be quick, but your thought process shouldn’t be. Sit back, think about who you want to target and how.
  2. Be picky in your targeting: Facebook isn’t about ‘the more the merrier’ – getting uninterested people to your page and site is a pointless waste of time and money. Be realistic, micro-target (i.e. do not just choose ‘Education’ as a target audience. Choose ‘Education’ + ‘Online’ + Social Media’) and choose people who are most likely to be converted into a sale – 1000 sales is much better than 50 000 views.
  3. Make your ad scream for attention: Design a fantastic graphic. It’s small, so let it stand out and not be busy. In your text, make sure you have your Call to Action. It’s so obvious and yet so simple to forget. If you don’t tell people how to act, they won’t.
  4. Keep posting! It’s scary how many companies advertise their Facebook page and yet forget to post. Getting people to your page will not help you, if the last post was over a month ago.
  5. Have a few ads: Test them out, check to see which one works. It’s really simple, as Facebook lets you ‘create a similar ad.

Let me know how your campaign goes and if you find you have questions, comment below and I’ll answer them for you!

 

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Social media has overtaken pornography as the #1 activity on the web

October 26, 2011 in Business Blog

  • 90% of consumers trust peer recommendations.
  • Only 14% trust advertisements.
  • 93% of marketers use social media for business
  • Social media has overtaken pornography as the #1 activity on the web

 

With statistics like these, how can you afford not to take your business social? People are talking about your brand – make sure they’re reading from your script.

 

On a side note: how many of you no longer equate the ‘#’ with ‘number’?

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Why +1 works

October 12, 2011 in Business Blog

Why do the +1 button and Google+ work?

By now you’ll have seen the integration of the +1 button…well…everywhere.

If you’re not within the techie, social media or artistic world, most of your friends are probably still out of Google+, wondering what all the fuss is about, and you can’t understand how companies benefit from having a +1 button on their site, when no one (that you know of) is on Google+.

The answer’s simple: +1 is so beneficial that it could be considered the new Search Engine Optimisation (SEO).

I’m not going to bore you with the technical jargon, but in layman’s terms, if a person +1s a page on your website, all the people within their Google+ circles will see that page when they search Google, if they search the relevant terms. This may seem like a long shot, but, remember, people associate with like-minded people, so the chances are relatively strong that if a person likes (or +1s) your page, their friends are searching for similar products/pages.
E.g. You sell piggy banks,

  1. You put a +1 button under each product,
  2. Bob M +1s a particularly well-selling pig, because he really likes it,
  3. Bob M is followed by Jack P on Google+,
  4. Jack P is looking for a piggy bank and Googles ‘Piggy bank’
  5. Your page shows up on Jack P’s search, with a little picture of Bob M underneath, saying Bob M publicly +1′d this page and… Bob’s your uncle ;) .

See now, why +1 is so important?  You may not get 50 +1s a day, but just one +1 could result in 50 people seeing your page in their search.

Try it, you can’t really lose, can you?

What are your thoughts on Google+ and the +1 button? Comment below.

Wondering how to get the +1 button on your pages? Check out Google’s Quick and Easy Guide.

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The Dalai Lama & Archbishop Desmond Tutu hang out on Google+

October 10, 2011 in Business Blog

Although thoroughly social media related, I’m not posting this in reverence to the power of social media, but rather because it is a moment in history that we should all take the time to watch and perhaps take something from.

Two religious leaders, on opposite ends of the planet (well, perhaps not exactly opposite), from different cultures understand and respect each other in way that we all can learn from. Take a minute and watch these two, wonderful and mischievous leaders chat on Google+ and turn a negative situation into a positive.

The Dalai Lama & Archbishop Desmond Tutu hang out on Google+

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Top 2011 Trends

September 22, 2011 in Business Blog

Whilst flipping through social media videos during half time, I came across this YouTube video, which proved to be quite useful – the Top 2011 Trends.

I’m quite excited about Tweetonimics (obviously), Next Besting (because I’ve never been a brand-name kinda girl) and Rockstar self-expressionism (I’m a rocker!).

Have a squiz at the Top 2011 Trends and let me know which you think will happen, will work, haven’t happened, or are just plain awesome :D


 

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